Return & Refund Policy
First, if you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a "thank you!" Nothing makes us happier than a legion of happy customers, and as such we promise to do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way. That said, here are some things you might want to know...
Our policy lasts 10 days. If 10 days have gone by since receiving your order, unfortunately we can’t offer you a refund or an exchange.
You will be eligible for a refund:
- If you cancel an order at any time prior to shipment. This means that your order is has not been shipped yet. Then you can apply for a refund.
- If you received a damaged item, you can request a partial refund for the damaged items on your order. You will NOT be refunded for the entire amount of the order or for the items that are not damaged.
- If you received a different item from what you ordered, you can request a partial refund for the wrong items on you on order. You will NOT be refunded for the other items on your order.
You will NOT be eligible for a refund:
- If the order has already shipped and you have simply changed your mind, you cannot apply for a refund.
- If you used the item, and it is not in same condition you received.
- If you fail to provide evidence in the form of photo or video of the damaged item or the wrong item you received.
Refunds (if applicable)
To complete your return, send us an email at help@artifyartisan.com. Our team will provide you the instructions on how to return your item. Once your return request is received and inspected, we will send you an email to notify you that we have received your request. You must provide evidence in the form of photo or video in order to receive a refund. Then we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. The time period includes the transit time for us to receive your return from the shipper, the time it takes to process your return once we receive it.
We will be responsible for paying for the shipping costs of returning your item. If you receive a refund, the cost of return shipping will not be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@artifyartisan.com